FAQ

As a convenience, we give you the ability to create an invoice if you need one for your own or your organization’s purposes. Log in first, then fill out the Pre-Purchase Invoice form, or go to the Pre-Purchase Invoices tab on your My Account page to access the form there. Upon submitting the form, you will receive an email with a PDF of the invoice. The invoice can also be viewed on the Pre-Purchase Invoice tab of your My account page.

Note: Credit card is our only payment option. Check payments are accepted only by special request and CASQA pre-approval.

Regarding Product Discounts:

• CASQA Members: The member discount on certain products is given only when the member is logged in at the time of purchase.
• For BMP Handbook Subscription Renewals: The renewal discount will not show on your Pre-Purchase Invoice as the discount is given during purchase checkout only if the subscription is renewed before it expires. If the subscription is expired no discount is given.

If you have not received an expected email from CASQA, it may be caught in a junk mailbox or spam filter. Please try these troubleshooting steps:

1. Check your junk / spam folders for an email from casqa@casqa.org.
2. Mark the email as “Not Spam” for future deliveries.
3. Ask your system administrator to add both the casqa@casqa.org and donotreply@casqa.org email addresses to the organization’s whitelist to receive emails from CASQA.
4. If you have taken these steps and do not find the email you need, please contact CASQA.

Having a CASQA Membership helps you stay informed, grow professionally, get exclusive access to CASQA work products, receive discounts for events and products, and become a driving force in the stormwater management field as a participant of our many subcommittees. Visit our Membership page to learn more.

Purchase a New Membership

To purchase a new CASQA membership go to the Membership page.

Renew an Existing Membership or Repurchase an Expired Membership

Membership expiration alert emails are sent to the Membership Contact (purchaser) at 90, 60, 30, and 3 days before the expiration date. If not renewed by the day before the expiration date access to CASQA member benefits will be denied, as well as for others who are part of a group membership.

Log in and go to My Account > Orders to check your expiration date, renew, or repurchase. There is no penalty for early renewal. Upon renewal, 12 months will be added to the original expiration date.

Group (organization) CASQA memberships have a designated Membership Contact (purchaser) who can share the membership with others. Adding members is the responsibility of the Membership Contact and is a one time step unless someone leaves or joins the organization. All you need are their email addresses.

Instructions to Add Members

1. Membership Contact (Purchaser): Log in and go to My Account > Manage Members
2. Add the email addresses of the people with whom you would like to share your group CASQA membership.
3. Click the green ‘INVITE’ button.
4. We’ll send an email notification to your newly added member.
   1. If they have an existing account with that email address on the CASQA website, they will become ‘active’ right away.
   2. If they don’t have an existing account with that email address, they will remain as a ‘pending’ member until they follow through on the instructions in the notification email (be sure they check their junk / spam folders for an email from casqa@casqa.org).
5. ‘Active’ members will have access to their CASQA member benefits whenever they are logged in to their own CASQA accounts.
6. Revisit the Manage Members tab any time to resend the notification if necessary, or to add more email addresses.

To be part of a group (organization) CASQA membership, the Membership Contact (purchaser) must first add you as a member on the Manage Members tab of their account page. First get in touch with the Membership Contact to confirm if they have added you as a member, or ask them to do so. Once added, you will receive an email invitation from casqa@casqa.org with further instructions to complete the activation of your member status. Please check any junk / spam folders, or email blocking by your organization. Your member status will remain as pending until you follow through on the email instructions.

Group (one organization) BMP Handbook subscriptions have a designated Subscription Contact (purchaser) who can share the subscription with others in their organization. Adding subscribers is the responsibility of the Subscription Contact and is a one time step unless someone leaves or joins the organization. All you need are their email addresses.

Instructions to Add Subscribers

1. Subscription Contact: Log in and go to My Account > Manage BMP Subscribers:
   1. If you have more than one BMP Handbook subscription, first choose which handbook from the dropdown choices that you would like to manage.
2. Add the email addresses of the people with whom you would like to share your group BMP Handbook subscription.
3. Click the green ‘ADD’ button.
4. We’ll send an email notification to your newly added subscriber.
   1. If they have an existing account with that email address on the CASQA website, they will be ‘active’ right away.
   2. If they don’t have an existing account with that email address, they will remain as a ‘pending’ subscriber until they follow through on the instructions in the notification email (be sure they check their junk / spam folders for an email from casqa@casqa.org).
5. ‘Active’ subscribers will have access to the BMP Handbook whenever they are logged in to their own CASQA account.
6. Revisit the Manage BMP Subscribers tab any time to resend the notification if necessary, or to add more email addresses.

To be part of a group (one organization) BMP Handbook subscription, the Subscription Contact (purchaser) must first add you as a subscriber of the handbook on the Manage Subscribers tab of their account page. Please get in touch with the primary contact to ask them to add you as a subscriber. Once added, you will receive an email invitation from casqa@casqa.org with further instructions to complete the activation of your subscriber status. Please check any junk / spam folders, or email blocking by your organization. Your subscriber status will remain as pending until you follow through on the email instructions.

The one-day seminars are held virtually three times per year, supporting access for all members throughout the state, as well as enabling the inclusion of more diverse speakers and content. Visit our Events section for information about the upcoming seminar. You can also find agendas from past seminars.

Visit the QISP Qualification page under the IGP Training Program section to read in detail about the steps to become an Industrial General Permit Qualified Industrial Storm Water Practitioner (QISP), and for the steps to renew your certificate.

You can find a QSD or QSP via the Qualification Directory.

You can find a QISP via the Qualification Directory.

You can find a CGP Trainer of Record or an IGP Trainer of Record via the Qualification Directory.

Visit our CGP Trainer of Record Qualification page to read in detail about becoming a Construction General Permit Trainer of Record (CGP ToR).

Visit our IGP Trainer of Record Qualification page to read in detail about becoming an Industrial General Permit Trainer of Record (IGP ToR).